Welcome to ladiesssandals.com, your global destination for luxury footwear from premium brands like UGG, Gucci, and Nike. We’ve compiled answers to your most common questions below to ensure a seamless shopping experience from browsing to delivery.

About Our Products

What types of footwear do you offer?
Our carefully curated collection includes:
  • Flip Flops & Slides
  • Lace-Up Shoes
  • Sandals
  • Slippers
  • Sneakers
Each piece is selected with the same discerning eye for quality as the premium brands we carry.
Are your products authentic designer footwear?
Absolutely! We pride ourselves on offering 100% authentic luxury footwear from top brands. Each pair is sourced directly from authorized suppliers to ensure you receive genuine, high-quality products.
Do you offer exclusive discounts on premium brands?
Yes! We regularly provide exclusive discounts on our premium brand selections. Sign up for our newsletter to be the first to know about special offers.

Ordering & Account

How do I create an account?
Simply click “Register” at the top of our website and follow the prompts. Having an account allows you to track orders, save favorites, and checkout faster.
I forgot my password. What should I do?
Click “Forgot Password” on the login page, and we’ll email you instructions to reset it. For security, the link will expire in 24 hours.
Can I modify or cancel my order after placing it?
We process orders quickly to get your luxury footwear to you ASAP. If you need to modify or cancel, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered processing.

Shipping & Delivery

Where do you ship?
We ship worldwide to fashion-forward women across the globe! Currently, we’re unable to deliver to some remote areas and parts of Asia. During checkout, you’ll see if we can deliver to your location.
What are my shipping options?
We offer two premium delivery services:
  • Standard Shipping ($12.95): Via DHL or FedEx, arriving in 10-15 business days after dispatch
  • Free Global Delivery: For orders over $50 via EMS, arriving in 15-25 business days after dispatch
All orders are processed within 1-2 business days from our Camden headquarters.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Why is my package taking longer than estimated?
While we strive to deliver within our estimated timeframes, occasional customs delays or unforeseen circumstances may occur. If your package is significantly delayed, please contact our customer care team for assistance.

Payments

What payment methods do you accept?
For your convenience, we accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Why was my payment declined?
Payment declines usually occur due to:
  • Insufficient funds
  • Incorrect billing information
  • Your bank’s security measures
Contact your bank for specific details, then try again or use an alternative payment method.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unworn, in original condition with all tags attached, and in their original packaging. Some exclusions may apply for hygiene reasons.
How do I initiate a return?
Email [email protected] with your order number and reason for return. Our style-conscious customer care team will guide you through the process and provide return instructions.
When will I receive my refund?
Once we receive and inspect your return, we’ll process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note it may take additional time for your bank to post the refund.
Do you offer exchanges?
Currently, we don’t offer direct exchanges. For a different size or style, please return the original item (following our return policy) and place a new order.

Still Have Questions?

Our fashion-forward customer care team is always happy to help! Contact us at [email protected] for personalized assistance with your luxury footwear needs.

Remember: At ladiesssandals.com, we don’t just deliver shoes – we deliver confidence, style, and the joy of stepping into luxury.